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Eligibility to work in the UK

Before a temporary worker begins an assignment it is essential they have registered on our website and have visited the Unitemps branch that they will be working through to establish their eligibility to work in the UK. It is essential that this check is completed before the candidate starts work. Guidance for the temporary worker on what documents they need to bring can be found by visiting the Candidate section on the information hub. If you are uncertain whether one of your temporary workers has completed this process then please contact your Unitemps consultant who will be happy to help you.

In some cases a temporary worker may have restrictions on their work due to their visa. If this is the case then it is important not to allow the temp to work in breach of these restrictions. For Student visa holders this will normally restrict them to either 10 or 20 hours per week depending on their visa type. Always check with your Unitemps consultant beforehand if a Student visa holder has requested to work more than this outside of term time as the rules can vary for different degree levels. You can check whether any of your temps have any working restrictions by selecting “My temps” in your dashboard menu. Unitemps can provide further guidance on the restrictions on each temp if needed.

International workers may be working under temporary visas and be required to have document rechecks. In this case Unitemps will inform you of this in the weeks before their eligibility to work expires to ensure that no further work is done until after new documentation has been supplied.

Agency Worker Regulations

Agency Workers in Great Britain have the right to ‘equal treatment’ to permanent staff in certain areas of their employment. These regulations apply to most positions filled by Unitemps. However, some internal vacancies with universities may be exempt.

Employment rights from day 1

An agency worker will be entitled to access the same facilities and information on job vacancies as comparable permanent employees (e.g. staff canteen, car parking and child care facilities).

Employment rights after 12 weeks

After completing 12 weeks of work with no gaps in employment of over 6 weeks the temporary agency worker would be entitled to equivalent working and employment conditions as that of a comparable employee in certain areas. These are;

Key elements of pay (this includes basic pay, overtime rates and bonus or commission payments directly linked to the quantity or quality of work)
Annual leave
Night work
Rest periods and breaks

What is a comparable employee?

A comparable employee is someone that is already working in full time employment for the hirer. The comparable employee will be engaged in doing the same or broadly similar work at a similar level of experience.

If you do not have a suitable comparable employee then the restriction is that the agency worker must be entitled to any of the benefits listed above that would have been given to them if they were starting the role on a permanent basis with the company. For example if, as an employer, you give all permanent employees 6 weeks paid annual leave and paid time off for bank and public holidays, the agency worker, post 12 weeks, should be entitled to the same treatment.

Working time regulations

The Working Time Regulations restrict the average working hours for workers and place restrictions on rest breaks and annual leave. These restrictions are more stringent for workers under the age of 18 (see guidance on young workers).

Maximum working hours

Under the Working Time Directive, the average working week for a worker must not exceed 48 hours per week. This average is calculated across a 17 week reference period (which excludes periods of annual leave or time off due to illness) and includes:

Job-related training
Time spent travelling for workers who have to travel as part of their job
Working lunches
Time spent working abroad in some cases
Paid and some unpaid overtime
Time spent on call at the workplace

However, the following periods are not included in this average:

Breaks when no work is done (for example lunch breaks)
Normal travel to and from work
Time on call away from the workplace
Unpaid overtime a worker has volunteered for
Paid or unpaid holiday

Workers aged 18 and over can opt out of these restrictions with Unitemps if they wish to. An employer is not permitted to discriminate against a worker if they do not wish to opt out.

Rest breaks

Workers are legally entitled to a:

Rest break of 20 minutes when the working day is longer than 6 hours
Minimum rest period of 11 consecutive hours every 24 hour period
Minimum rest period of 24 consecutive hours every 7 days

Night work

Workers must not average more than 8 hours of night work in any 24 hour period.

Young Workers

Young workers (16 & 17 year-olds who are above ‘school leaving age’)

Young workers are under 18 but over school leaving age and are legally required to follow strict restrictions on their working hours and rest breaks. In England compulsory school age ends on the school leaving date (i.e. end of the school summer term) in the school year when an individual reaches the age of 16. The school leaving age is different in Wales, Scotland and Northern Ireland. There are extensive restrictions on when and for how long a young worker can work. These include:

A young worker must not work more than 8 hours per day or 40 hours per week (this is assessed on a week-by-week basis and cannot be averaged over several weeks)
If the work lasts for more than 4.5 hours, a young worker must have a rest break of at least 30 minutes
A young worker must have an uninterrupted rest period of at least 12 hours in each 24 hour period
Each week, a young worker must have at least two consecutive days off
A young worker cannot work between 10pm and 6am

Unlike with the Working Time Regulations for adult workers, young workers cannot opt out of these restrictions.

School-age workers (13 – 16 year-olds)

There are extensive restrictions on the working hours of school age workers. Regulations can vary between different authorities and often require an employer to obtain a permit before any work begins. Many local authorities will not permit a child to begin work until they reach 14. Because of this it is important to consult with Unitemps if a school-age worker is being employed. The law permits children to work:

For a maximum of 2 hours on any school day only one of which may be before the start of school
For a maximum of 2 hours on any Sunday
For a maximum of 12 hours per week in term time
If aged under 15; for a maximum of 5 hours on any Saturday or on weekdays during school holidays subject to a weekly maximum of 25 hours in the school holidays
If aged 15 or over; for a maximum of 8 hours on any Saturday or on weekdays during school holidays subject to a weekly maximum of 35 hours in the school holidays

But they may not work:

For more than one hour before school
During school hours
Before 7.00am or after 19.00pm
For more than 4 hours in any day without a rest break of at least one hour
Without having, each year, a break of at least two consecutive weeks during the school holidays.
In any industrial undertaking such as a factory or building site.
In television, theatre or other forms of performance or modelling without a performance licence issued by the local authority
Without an employment permit issued by the local authority (which will specify any further restrictions). Please be aware that an application for this employment permit must be done by your Unitemps branch and it can take several months before the candidate is able to start work depending on the steps required by the local authority.

Risk assessments

Before employing a young person, a health and safety risk assessment should be undertaken relating to the type of work they will be doing and the location in which they will be working. The risk assessment should be reviewed whenever a change to that working environment is proposed. Generally the risk assessment should take into account the relative inexperience of young workers, their possible lack of awareness of dangers and potential immaturity, and should consider whether it is appropriate to prohibit young workers completely from certain work activities, for example using particular equipment.

Supervision and induction

When a young person starts work, they are likely to need extra supervision. Staff must ensure that they:

Clearly understand who will be responsible for them during any particular shift
Are given the appropriate information and training on any hazards and risks
Understand any precautions they may have to take, have been provided with any necessary protective clothing or equipment and are supervised closely to ensure it is used
Understand what they need to do to ensure their own health and safety and that of other workers

Some young people may lack the confidence to voice any concerns they may have, so it is important they are made aware of the procedures for doing so. If there is a local safety representative, young workers should be made aware of how to contact them during their induction.

Statutory sick pay

If one of your temps is absent due to sickness or illness, then they may be eligible for Statutory Sick Pay provided that they meet the relevant statutory criteria. Please note that Statutory Sick Pay is not payable for the first 3 days of the period of absence.

If they wish to claim SSP they will be expected to complete a Self-Certification Form to cover the first 7 days of absence (including non-working days) and thereafter they will need to supply a Statement of Fitness to Work from their General Practitioner or other authorised medical professional (e.g. consultant). These forms should be sent to their local Unitemps office.

Health and safety information

Unitemps health and safety policy

Unitemps is committed to securing a safe and healthy workplace and working environment for its temporary workers. The Health and Safety at Work Act 1974 places a responsibility on employers and workers to protect the health and safety of themselves and others when carrying out any work activity.

Unitemps will ensure that any clients it works with

Hold the necessary public liability insurance
Has the appropriate licenses, permits and consents for the work being done
Understands its responsibilities for compliance with all relevant health and safety legislation
Has health and safety policy and procedures that cover temporary workers
Takes all reasonable steps to ensure the health and safety of temporary workers

Before placing a worker on an assignment, Unitemps will request the hiring manager to:

Confirm what information, training or safety equipment is required for the role, for example an assignment in a scientific laboratory may require training on dealing with hazardous materials

At the start of an assignment, the hiring manager must:

Provide the client’s health and safety policy and procedures to the worker, for example via a document or access to the staff intranet
Brief and induct the worker about safe working procedures in the role
Provide any required safety clothing and equipment
Brief the worker on fire safety, including the location of fire exits and evacuation points and how to raise the alarm
Explain how to report an incident, accident, near miss or concern
Provide contact details for first aiders
Advise on the location of the first aid box

Unitemps provides all its workers with guidance on:

The worker’s responsibilities to comply with the client’s health and safety policy and procedures
How to report incidents to Unitemps

Health and Safety for Young Workers

Before placing a young worker in an assignment, Unitemps will ensure that a health and safety risk assessment is undertaken by the client relating to the type of work they will be doing and the location in which they will be working. The risk assessment should be reviewed whenever a change to that working environment is proposed. Generally the risk assessment should take into account the relative inexperience of young workers, their possible lack of awareness of dangers and potential immaturity, and should consider whether it is appropriate to prohibit young workers completely from certain work activities, for example using particular equipment.

When a young person starts work, they are likely to need extra supervision. Staff must ensure that they:

Clearly understand who will be responsible for them during any particular shift
Are given the appropriate information and training on any hazards and risks
Understand any precautions they may have to take, have been provided with any necessary protective clothing or equipment and are supervised closely to ensure it is used
Understand what they need to do to ensure their own health and safety and that of other workers
Some young people may lack the confidence to voice any concerns they may have, so it is important they are made aware of the procedures for doing so. If there is a local safety representative, young workers should be made aware of how to contact them during their induction.

Reporting incidents

In the event of an incident during an assignment, the temporary worker must:

Report the issue to the client in accordance with the client’s procedure
Complete a Unitemps incident report form.

Unitemps will review the incident form and if necessary pursue the matter with the client.

Equality and diversity

Unitemps is committed to promoting equality of opportunity and embracing diversity in all areas of the business. It aims to ensure that all its workplaces and services are free from unlawful discrimination and harassment.

As a signatory to the Recruitment and Employment Confederation Diversity Pledge, Unitemps embraces diversity and seeks to promote the benefits of diversity in its business activities. The culture of the business reflects this pledge.

Protected Characteristics and Discrimination

Unitemps seeks to treat everyone fairly and ensure that it does not directly or indirectly discriminate (see below) on the basis of any protected characteristics, defined under the Equality Act 2010 as:

Age
Disability
Gender reassignment
Marriage and civil partnership
Pregnancy and maternity
Race
Religion or belief
Sex
Sexual orientation

Unitemps will also not discriminate on the basis of:

Nationality
Political beliefs
Membership or non-membership of a trade union
Spent criminal convictions

Recruitment

Unitemps seeks to ensure that its recruitment and selection activities avoid unlawful or unfair discrimination. It will not:

Accept instructions from clients that indicate an intention to discriminate unlawfully
Discriminate unlawfully when advertising jobs, by ensuring that staff are trained to recognise potential discriminatory adverts and that they advise clients of more appropriate wording
Discriminate unlawfully when deciding which candidate or temporary worker is submitted for an assignment, by ensuring that each candidate is assessed only in accordance with their merits, qualifications and ability to perform the required duties
Discriminate unlawfully in any terms of employment or terms of engagement for temporary workers
Refuse or deliberately omit to provide services to certain groups of people with protected characteristics

Unitemps recognises that some groups and individuals may experience disadvantage and believes that as an employer and as a service provider, it has a role to play in tackling disadvantage. The company supports clients that wish to take positive action in recruitment and supports disabled candidates who require reasonable adjustments to enable them to apply for jobs and take up assignments.

Diversity

Unitemps aspires to have a diverse workforce which broadly reflects the composition of the community, recognising that within its staff and clients, there are differences in needs, culture, background, preferences and values. These differences are welcomed for the richness of views, perceptions and experiences they bring to the business, from which everyone can learn. Unitemps is therefore committed to flexibility in its practices to encourage inclusion and support diversity.

Month	Timesheet Deadline	Approval Deadline (12 noon)	Pay Date
January	13/01/2021	14/01/2021	28/01/2021
February	11/02/2021	12/02/2021	25/02/2021
March	15/03/2021	16/03/2021	30/03/2021
April	14/04/2021	15/04/2021	29/04/2021
May	12/05/2021	13/05/2021	27/05/2021
June	14/06/2021	15/06/2021	29/06/2021
July	14/07/2021	15/07/2021	29/07/2021
August	12/08/2021	13/08/2021	27/08/2021
September	14/09/2021	15/09/2021	29/09/2021
October	11/10/2021	12/10/2021	28/10/2021
November	14/11/2021	15/11/2021	29/11/2021
December	06/12/2021	07/12/2021	22/12/2021

Complaints Policy and Procedure

Unitemps is committed to providing all of its customers with the best possible service at all times. If you are not satisfied with any aspect of our service we would like to hear from you as this will help us to improve our standards. If your complaint is related to a harassment or data protection issue then you should follow the complaints procedure in these policies:

Harassment Policy and Procedure

Privacy Notice

The majority of complaints about Unitemps’ services will be made informally to the relevant branch and will be immediately resolved to the individual’s satisfaction. On rare occasions, a complaint may be so complex or serious that it cannot be quickly resolved at local level. In these cases the formal complaints procedure applies. Where possible we will endeavour to respond within the timescales given below.

Formal complaints procedure

If your complaint has not been resolved informally please contact your local branch by clicking here, your complaint will then follow the procedure below:

Stage 1

Within 2 working days: The relevant Unitemps branch will log your complaint and send you an email acknowledgement confirming the details, and explaining what happens next.
A manager carries out an investigation or refers the matter to the most appropriate person to deal with the complaint.
A manager or the most appropriate person may meet with you if necessary to discuss the complaint further.
Within 5 working days from the start of the investigation or meeting: A manager or the most appropriate person will email you a full written response to your complaint.

Stage 2

If you are not satisfied, you can write to us again and your complaint will be escalated to a senior manager and highlighted to Head Office.
The senior manager will review all the case material.
Within 5 working days: The senior manager will email you confirming our final position on the complaint, explaining our reasons, and copying in the relevant branch manager.

Stage 3

If you are still dissatisfied and the matter concerns the conduct of the business, Unitemps will advise you to contact the Employment Agencies Standards Office at the Department for Business, Energy and Industrial Strategy or the REC, the industry trade association, of which Unitemps Head Office is a member, by writing to the Consultancy and Compliance Team, REC, Dorset House, 1st Floor, 27 – 45 Stamford Street, London, SE1 9NT.

If we have to change any of the timescales above, we will let you know and explain why.

Unitemps Harassment Policy and Procedure

Unitemps is committed to securing a working environment for our temporary workers that is free from harassment, bullying and unlawful discrimination. Unitemps expects clients to treat all temporary workers with dignity and respect and to take all steps in their control to prevent and deal with harassment in the workplace.

What is harassment?

The 2010 Equality Act defines harassment as “unwanted conduct related to a relevant protected characteristic, which has the purpose or effect of violating an individual’s dignity or creating an intimidating, hostile, degrading, humiliating or offensive environment for that individual”.

Harassment is unwanted, unsolicited or unwelcome behaviour or language that is offensive or intimidating to the recipient. In making judgements about harassment, it is the behaviour and its impact on the recipient, and not the intention of the perpetrator, that is important.

Examples of harassment

Embarrassing, abusive or insulting words or behaviour, jokes or innuendo
Unwelcome remarks about clothing or appearance
Demands for sexual favours
Electronic messages or electronic displays of sexually suggestive pictures and literature, including email
Aggressive physical or verbal behaviour
Persistent demeaning and downgrading through words or actions
Inappropriate or derogatory remarks in connection with performance
Bullying, defined as any offensive, intimidating, malicious or insulting behaviour which, through the abuse or misuse of power, makes the recipient feel vulnerable, upset, humiliated and threatened (power includes both personal strength and the power to coerce others through fear or intimidation)

Dealing with harassment

Unitemps regards any incidents of harassment by, or against, its workers as unacceptable and will investigate and take appropriate action to resolve the situation. If the perpetrator is a Unitemps worker, he or she may have their assignment terminated and be removed from the Unitemps register. If the perpetrator is an employee of the client and the matter is not resolved satisfactorily, Unitemps may terminate the business relationship. If the Unitemps worker is the victim, clients are expected to promptly deal with the issue.

Informal procedure

Unitemps will encourage the victim to make it clear to the person causing offence that this behaviour is unacceptable to them. In some instances this may be sufficient to resolve the problem. However, if harassment persists after following this approach, or if such an approach is not possible or inappropriate (for example in cases of sexual harassment) the victim will be encouraged to record details of incidents and to make a formal complaint.

A Unitemps representative will offer to meet the victim to discuss the nature of the problem and the courses of action available. If the victim wishes to make a formal complaint, he or she should notify the Unitemps branch manager in writing, and a formal investigation will be launched.

Formal procedure

Once a formal complaint has been received by Unitemps, an acknowledgement will be sent to the victim with the contact details of a nominated Unitemps representative, who will liaise with the victim during the investigation.
If the harassment has occurred whilst the victim has been working for a Unitemps client, the branch manager will contact the client to ask that the complaint be fully investigated within a given timescale. Every effort will be made to deal with complaints with the minimum time delay.
Each client will have its own harassment procedure and Unitemps would expect that procedure to be followed wherever practicable. Unitemps will seek to ensure that the investigation will be thorough, impartial and objective, and will be carried out with sensitivity and with due respect for the rights of all parties concerned.
Unitemps will not expect the victim to continue in an assignment with a client whilst a case of harassment against them is being investigated. Wherever possible, Unitemps will continue to make alternative assignments available to the complainant.
Unitemps will treat all parties with respect and all cases will be treated equally on the same basis regardless of job status or length of service.
Once the investigation has been completed, any consequential action has been taken and the relevant Unitemps procedures have been followed, the Unitemps branch manager will send a formal response to the complainant.

Confidentiality

Confidentiality is an important part of the procedures provided under this policy. Everyone involved in the operation of the policy, whether making a complaint or involved in any investigation, is responsible for observing the high level of confidentiality that is required.

Branch information

City Unitemps is a department based within Careers and Employability. Students and Graduates of City can benefit from a vast number of free activities including; CV guidance, 121 career guidance, employer events and panels along with much, much more.

Timesheets and payroll

When you work for Unitemps you will need to enter the hours you work onto timesheets via our website.
Timesheets must be submitted weekly by midday on Mondaymidday on Mondaymidday on Mondaymidnight on Sundaymidday on Mondaymidday on Mondaymidday on Monday9am on Mondaymidnight on Sundaymidday on Mondaymidday on Mondaymidday on Mondaymidday on Mondaymidday on Mondaymidday on Mondaymidday on Monday for the previous week’s shifts so that your manager has time to authorise your timesheet.
Monthly submissionsubmissionsubmissionsubmissionsubmissionsubmissionsubmissionsubmissionsubmissionsubmissionapprovalsubmissionsubmissionsubmissionsubmissionsubmission deadlines for BirminghamCCCUCityDMULJMUMiddlesexNTUStaffordshireUCLUCBEdinburghLeicesterNorthamptonNottinghamSalfordSurreyWarwick are listed below.
You will be paid monthly into your nominated bank account on the last working day of the monththe last working day of the monththe last working day of the month25th of the month, unless this falls on a weekend, in which case you will be paid on the Friday beforethe last working day of the month25th of 28th of the month or, if the 28th falls on a weekend or a bank holiday, payment is made on the last working day before the 28ththe 22nd of each monththe dates belowthe last working day of the monththe last working day of the monththe last working day of the month25th of the month unless this falls on a weekend or bank holiday, in which case payment will be made on the nearest working day to the 25ththe penultimate working day of the monththe last working day of the monththe last working day of the monththe last working day of the month.
Late timesheets will not be paid until the following month’s payroll so please contact Unitemps if you foresee any difficulties with timesheets not being submitted or authorised in time.

Payslips will be available on our online payslip portal. Details on accessing the portal will be sent to you when you are set up on payroll.

You will need to create an account on our online payslips portal to view your payslips, and here you will also be able to view other information such as your P45/P60s. You will receive an email from Signup@ePayslips.co.uk with detailed instructions to sign yourself up. The email will also contain unique codes required for the process. You’ll be able to set your own username and password, as well as enter security questions in case you forget your login details. Each period you will receive an email notification letting you know there is a new payslip for you to view online. You can change which email address you receive the notifications too. You can access your payslip at unitemps.epayslips.co.uk If you have an iOS or Android mobile device, you can download the ePayslips app to view your payslips on your phone. Just visit the App Store / Play Store and search for ePayslips.

Payslips will be available on our online payslip portal. Details on accessing the portal will be sent to you when you are set up on payroll.

Month	Timesheet Deadline	Pay Date
January	11/01/2021	29/01/2021
February	08/02/2021	26/02/2021
March	15/03/2021	31/03/2021
April	12/04/2021	30/04/2021
May	10/05/2021	28/05/2021
June	14/06/2021	30/06/2021
July	12/07/2021	30/07/2021
August	16/08/2021	31/08/2021
September	13/09/2021	30/09/2021
October	11/10/2021	29/10/2021
November	08/11/2021	30/11/2021
December	TBC	TBC

Payroll for PAS and Disability Support Temps

Month	Timesheet Deadline	Pay Date
January	31/12/2021	22/01/2021
February	29/01/2021	24/02/2021
March	26/02/2021	24/03/2021
April	31/03/2021	23/04/2021
May	30/04/2021	24/05/2021
June	28/05/2021	24/06/2021
July	30/06/2021	23/07/2021
August	30/07/2021	24/08/2021
September	31/08/2021	24/09/2021
October	30/09/2021	22/10/2021
November	29/10/2021	24/11/2021
December	30/11/2021	TBC

Month	Timesheet Deadline	Pay Date
January	18/01/2021	29/01/2021
February	15/02/2021	26/02/2021
March	15/03/2021	31/03/2021
April	12/04/2021	30/04/2021
May	17/05/2021	28/05/2021
June	14/06/2021	30/06/2021
July	12/07/2021	30/07/2021
August	16/08/2021	31/08/2021
September	13/09/2021	30/09/2021
October	11/10/2021	29/10/2021
November	15/11/2021	30/11/2021
December	10/12/2021	23/12/2021

Month	Timesheet Deadline	Pay Date
January	10/01/2021	29/01/2021
February	07/02/2021	26/02/2021
March	14/03/2021	31/03/2021
April	11/04/2021	30/04/2021
May	09/05/2021	28/05/2021
June	13/06/2021	30/06/2021
July	11/07/2021	30/07/2021
August	08/08/2021	31/08/2021
September	12/09/2021	30/09/2021
October	10/10/2021	29/10/2021
November	07/11/2021	30/11/2021
December	28/11/2021	17/12/2021

Month	Timesheet Deadline	Pay Date
January	03/01/2021	25/01/2021
February	07/02/2021	25/02/2021
March	07/03/2021	25/03/2021
April	04/04/2021	23/04/2021
May	02/05/2021	25/05/2021
June	06/06/2021	25/06/2021
July	04/07/2021	23/07/2021
August	01/08/2021	25/08/2021
September	05/09/2021	24/09/2021
October	03/10/2021	25/10/2021
November	07/11/2021	25/11/2021
December	05/12/2021	22/12/2021

Month	Timesheet Deadline	Pay Date
January	15/01/2021	28/01/2021
February	12/02/2021	26/02/2021
March	12/03/2021	26/03/2021
April	16/04/2021	28/04/2021
May	14/05/2021	28/05/2021
June	11/06/2021	28/06/2021
July	16/07/2021	28/07/2021
August	13/08/2021	27/08/2021
September	17/09/2021	28/09/2021
October	15/10/2021	28/10/2021
November	12/11/2021	26/11/2021
December	10/12/2021	24/12/2021

Month	Timesheet Deadline	Pay Date
January	05/01/2021	28/01/2021
February	05/02/2021	26/02/2021
March	05/03/2021	26/03/2021
April	05/04/2021	28/04/2021
May	05/05/2021	28/05/2021
June	05/06/2021	28/06/2021
July	05/07/2021	28/07/2021
August	05/08/2021	27/08/2021
September	05/09/2021	28/09/2021
October	05/10/2021	28/10/2021
November	05/11/2021	26/11/2021
December	05/12/2021	17/12/2021

Month	Timesheet Deadline	Pay Date
January	24/01/2021	22/02/2021
February	28/02/2021	22/03/2021
March	28/03/2021	22/04/2021
April	25/04/2021	21/05/2021
May	30/05/2021	22/06/2021
June	27/06/2021	22/07/2021
July	25/07/2021	20/08/2021
August	22/08/2021	22/09/2021
September	26/09/2021	22/10/2021
October	24/10/2021	22/11/2021
November	TBC	TBC
December	TBC	TBC

Month	Timesheet Deadline	Pay Date
January	18/01/2021	27/01/2021
February	15/02/2021	24/02/2021
March	22/03/2021	31/03/2021
April	19/04/2021	28/04/2021
May	17/05/2021	26/05/2021
June	21/06/2021	30/06/2021
July	19/07/2021	28/07/2021
August	16/08/2021	25/08/2021
September	20/09/2021	29/09/2021
October	18/10/2021	27/10/2021
November	15/11/2021	24/11/2021
December	TBC	TBC

Month	Timesheet Deadline	Approval Deadline	Holiday Pay Claim Deadline	Pay Date
January	10/01/2021	12/01/2021	12/01/2021	29/01/2021
February	07/02/2021	09/02/2021	09/02/2021	26/02/2021
March	07/03/2021	09/03/2021	09/03/2021	31/03/2021
April	11/04/2021	13/04/2021	13/04/2021	30/04/2021
May	09/05/2021	11/05/2021	11/05/2021	28/05/2021
June	06/06/2021	08/06/2021	08/06/2021	30/06/2021
July	11/07/2021	13/07/2021	13/07/2021	30/07/2021
August	08/08/2021	10/08/2021	10/08/2021	27/08/2021
September	12/09/2021	14/09/2021	14/09/2021	30/09/2021
October	10/10/2021	12/10/2021	12/10/2021	29/10/2021
November	07/11/2021	09/11/2021	09/11/2021	30/11/2021
December	TBC	TBC	TBC	TBC

Please be aware that your first payment may be delayed due to the time taken to process new starters. It’s important to ensure that your payroll form is filled in with the correct bank details and taxation status, and provided to Unitemps as soon as possible.

Month	Timesheet Deadline	Pay Date
January	17/01/2021	29/01/2021
February	14/02/2021	26/02/2021
March	14/03/2021	31/03/2021
April	18/04/2021	30/04/2021
May	16/05/2021	28/05/2021
June	13/06/2021	30/06/2021
July	18/07/2021	30/07/2021
August	15/08/2021	31/08/2021
September	12/09/2021	30/09/2021
October	17/10/2021	29/10/2021
November	14/11/2021	30/11/2021
December	15/12/2021	22/12/2021

Month	Timesheet Deadline	Pay Date
January	08/01/2021	28/01/2021
February	08/02/2021	26/02/2021
March	08/03/2021	26/03/2021
April	TBC	TBC
May	TBC	TBC
June	TBC	TBC
July	TBC	TBC
August	TBC	TBC
September	TBC	TBC
October	TBC	TBC
November	TBC	TBC
December	TBC	TBC

Month	Timesheet Approval Deadline	Pay Date
January	18/01/2021 (5:00pm cut off)	29/01/2021
February	15/02/2021 (5:00pm cut off)	26/01/2021
March	22/03/2021 (5:00pm cut off)	31/03/2021
April	19/04/2021 (5:00pm cut off)	30/04/2021
May	17/05/2021 (5:00pm cut off)	31/05/2021
June	21/06/2021 (5:00pm cut off)	30/06/2021
July	19/07/2021 (5:00pm cut off)	30/07/2021
August	16/08/2021 (5:00pm cut off)	31/08/2021
September	20/09/2021 (5:00pm cut off)	30/09/2021
October	18/10/2021 (5:00pm cut off)	29/10/2021
November	15/11/2021 (5:00pm cut off)	30/11/2021
December	13/12/2021 (10:00am cut off)	20/12/2021

Month	Timesheet Deadline	Pay Date
January	28/12/2020	25/01/2021
February	25/01/2021	25/02/2021
March	22/02/2021	25/03/2021
April	29/03/2021	26/04/2021
May	26/04/2021	25/05/2021
June	24/05/2021	25/06/2021
July	28/06/2021	26/07/2021
August	26/07/2021	25/08/2021
September	30/08/2021	24/09/2021
October	27/09/2021	25/10/2021
November	25/10/2021	25/11/2021
December	22/11/2021	22/12/2021

Month	Timesheet Deadline	Approval Deadline (12 noon)	Pay Date
January	13/01/2021	14/01/2021	28/01/2021
February	11/02/2021	12/02/2021	25/02/2021
March	15/03/2021	16/03/2021	30/03/2021
April	14/04/2021	15/04/2021	29/04/2021
May	12/05/2021	13/05/2021	27/05/2021
June	14/06/2021	15/06/2021	29/06/2021
July	14/07/2021	15/07/2021	29/07/2021
August	12/08/2021	13/08/2021	27/08/2021
September	14/09/2021	15/09/2021	29/09/2021
October	11/10/2021	12/10/2021	28/10/2021
November	14/11/2021	15/11/2021	29/11/2021
December	06/12/2021	07/12/2021	22/12/2021

Month	Timesheet Deadline	Pay Date
January	11/01/2021	29/01/2021
February	08/02/2021	26/02/2021
March	08/03/2021	31/03/2021
April	TBC	TBC
May	TBC	TBC
June	TBC	TBC
July	TBC	TBC
August	TBC	TBC
September	TBC	TBC
October	TBC	TBC
November	TBC	TBC
December	TBC	TBC

Month	Timesheet Deadline	Pay Date
January	04/01/2021	29/01/2021
February	08/02/2021	26/02/2021
March	08/03/2021	31/03/2021
April	05/04/2021	30/04/2021
May	03/05/2021	31/05/2021
June	07/06/2021	30/06/2021
July	05/07/2021	30/07/2021
August	02/08/2021	31/08/2021
September	06/09/2021	30/09/2021
October	04/10/2021	29/10/2021
November	08/11/2021	30/11/2021
December	TBC	TBC

Month	Timesheet Deadline	Pay Date
January	11/01/2021	29/01/2021
February	08/02/2021	26/02/2021
March	15/03/2021	31/03/2021
April	12/04/2021	30/04/2021
May	10/05/2021	28/05/2021
June	14/06/2021	30/06/2021
July	12/07/2021	30/07/2021
August	16/08/2021	31/08/2021
September	13/09/2021	30/09/2021
October	11/10/2021	29/10/2021
November	08/11/2021	30/11/2021
December	TBC	TBC

My UK bank account has not yet been set up, can I start?

Providing your registration is complete, you can commence work without a UK bank account. Once your new bank account confirmation has come through, you will need to complete the bank details form and send this to the relevant Unitemps office. Please note: the University will not be able to pay you for any work unless you have supplied us with this information. This needs to be within 3 months of your initial registration, otherwise we will need to conduct a new right to work check when you provide your bank details after this date. We cannot make payments to international bank accounts, by cash or by cheque and all payments are made by BACS bank transfer.

What are my break entitlements?

Workers have the right to have a break of one uninterrupted minimum of a 20 minute rest break during your working day if they work for 6 continuous hours or more in a day.

Do I get paid for breaks?

Unless agreed by your hiring manager, lunch breaks and other rest breaks do not count as part of your working time and should not be claimed for on your timesheet.

My timesheets have been submitted and authorised, but I have not been paid?

Check that they have not been ‘saved’ rather than submitted or check when they were authorised by the department. If the timesheet was approved after the monthly payroll cut off, you will be paid the following month. You can view these timesheet submission deadlines by visiting the Information Hub on your Unitemps dashboard and then selecting ‘The University of Leicester’. If you notice that your manager has not yet authorised your timesheet please contact them directly.

I’ve submitted a timesheet but it’s wrong, how can I change it?

If you have submitted a timesheet that is incorrect, please contact the relevant Unitemps office with the details of the timesheet as soon as possible.

I need to enter my hours on my timesheet, but I cannot see the job booking details?

If you have not received a job booking email then you have not been booked into the job and timesheets will not be accessible to you. You will need to get in touch with the relevant Unitemps team and contact your department. You should not commence any work without receiving a job booking email.

My job is listed but the correct week ending date for the work is not displayed?

Your timesheets are available up to 6 weeks after your booking has ended, after 6 weeks you will no longer have the facility to submit your timesheet or see the previous job role. If this is the case please email us.

Pay queries

Each month you will receive a payslip detailing your monthly income and any deductions. Payslips and PAYE documents are available online via the secure site Unitemps Warwick Payslip Portal. A guide explaining how to access your payslips/PAYE documents is available here.Payslips can be found online at the following web address: https://dmuhub.dmu.ac.uk. Your username and password for the DMUHub will be emailed to you around your first pay date. If you have not received them please email unitemps@dmu.ac.uk and we will resend the email to you. If you are having any problems accessing the DMUHub please call the ITMS department at De Montfort University on (0)116 250 6050. Please print off your payslips on a monthly basis, as the payroll office cannot reprint payslips once you have finished your assignment. You will also find your P60 (once issued) on the DMUHub.Payslips and PAYE documents are available online via the secure site Unitemps Warwick Payslip Portal. A guide explaining how to access your payslips/PAYE documents is available here.

You should check your payslip each month to ensure you have been paid correctly and that the right amounts of tax and national insurance have been deducted. The Money Advice Service provides useful advice on understanding your payslip. If you have a query after checking your payslip, please email us birmingham@unitemps.co.ukunitemps@canterbury.ac.ukunitemps@city.ac.ukunitemps@dmu.ac.ukunitemps@ljmu.ac.ukunitemps@mdx.ac.ukunitemps@ntu.ac.ukunitemps@staffs.ac.ukunitemps@ucl.ac.ukunitemps@ucb.ac.ukunitemps@ed.ac.ukunitemps@le.ac.ukunitemps@northampton.ac.ukunitemps@nottingham.ac.ukunitemps@salford.ac.ukunitemps@surrey.ac.ukunitemps@warwick.ac.uk or call 0121 202 410001227 7822040207 040 80260116 207 835101512318888020 8411 51510115 848 474001782 294995020 7679 26400121 232 44520131 651 14360116 229 700701604 8921210115 84 673740161 295 419301483 684100024 7652 8118.

I need a P60, how can I get this?

The P60 will be issued automatically after the end of the tax year (April – March) and will be emailed to you. Please ensure your contact details are up to date to ensure you receive this. If you have not received this, email payrollandpension@le.ac.uk.

I haven’t received my payslip, how can I get this?

Payslips are issued by the payroll and pensions team and posted out to the address on your Unitemps account. If you have not received your payslip, please check if your address details are up to date. If they are not, you will need to provide your new address details to us by emailing the Unitemps office. Please contact the payroll and pensions team if you require a copy of your payslip payrollandpension@le.ac.uk.

Tax and National Insurance queries

If you have any queries about your pay relating to tax or national insurance, you should contact HMRC directly on 0300 200 3300. You will need to provide your national insurance number and your PAYE reference number. These are shown on your payslip. Your PAYE reference number is 120/ZA76059 unless you are paid on the 24th of the month in which case your PAYE reference number is 190/U50120/FB15996951 C2216475/FB56469120/EE07973120/M1120/TB67266120/MA86081951/U3068/B3961/2401398267/U27267/ES50749507/231696475/FA76123581-MU23120/ZA76059 unless you are paid on the 24th of the month in which case your PAYE reference number is 190/U50.

This website has information on tax codes and may help you if you think you’ve paid too much tax. For more information about National Insurance, please visit this link.

The registration forms ask for a national insurance number but I don’t have one, can I work without?

You can begin work without a national insurance number however you will need to apply for one. To do this, go to https://www.gov.uk/apply-national-insurance-number and make an application. Once you have received your NI number, please email this across to UnitempsStaff@le.ac.uk and payrollandpensions@le.ac.uk

Holiday Pay guide

Holiday pay is calculated by the number of hours worked multiplied by the holiday pay rate of a particular assignment. Holiday pay is an additional pay rate to your standard wage, which accrues as its own entity and is available to claim when you take annual leave through the Unitemps website. The Unitemps holiday year at BirminghamCCCUCityDMULJMUMiddlesexNTUStaffordshireUCLUCBEdinburghLeicesterNorthamptonNottinghamSalfordSurreyWarwick runs from 1 October through to 30 September 1st September through to 31st August 1 August through to 31 July 1 January through to 31 December 1 October through to 30 September 6 April through to 5 April August - July 1 October through to 30 September 1 August through to 31 July 1 October through to 30 September 1 January through to 31 December 1 January through to 31 December 1 August through to 31 July 1 August through to 31 July 1 August through to 31 July 1 October through to 30 September 1 October through to 30 September and all holiday entitlement must be taken during the course of the leave year in which it accrues. It is your responsibility to ensure that all holiday is requested and taken within the correct leave year to ensure that it does not expire.

For further information regarding holiday pay follow this link

What is holiday pay and how can I get it?

You are entitled to 5.6 weeks paid holiday during each year. Your leave allowance commences on the date you start working which is detailed in your Key information Document and booking confirmation email. Once your timesheet is authorised, holiday pay will be accrued and you will be able to claim your holiday pay through your Unitemps account. Like timesheets, holiday pay must be claimed by the payroll cut-off date for that month, to be paid at the end of the same month.

When can I claim my holiday pay?

You can claim your holiday pay at any time during the calendar year (January – December). Please be aware that the payroll cut-off will be earlier than normal in December due to the campus closure over the Christmas period. Any outstanding holiday pay will be removed and no longer available to claim on 1 January for the previous year.

Right to work and visa checks

Before you start working

Once you have been offered a role but before you start working you must contact the Unitemps branch that is managing your assignment to arrange an eligibility to work check and to provide your national insurance number and the bank details for the account in to which you wish to be paid. You cannot start an assignment until we have seen your proof of eligibility to work.

If you have an indefinite right to work in the UK

If you are a British or Irish citizen or if you have a visa giving you an indefinite right to work in the UK then you must provide one of the following combinations of ID before you work any shifts:

A passport (current or expired) showing the holder, or a person named in the passport as the child of the holder, is a British citizen or a citizen of the UK and Colonies having the right of abode in the UK.
A passport or passport card (current or expired) showing that the holder is a national of the Republic of Ireland.
A current document issued by the Home Office to a family member of an EEA or Swiss citizen, and which indicates that the holder is permitted to stay in the United Kingdom indefinitely.
A document issued by the Bailiwick of Jersey, the Bailiwick of Guernsey or the Isle of Man, which has been verified as valid by the Home Office Employer Checking Service, showing that the holder has been granted unlimited leave to enter or remain under Appendix EU to the Jersey Immigration Rules, Appendix EU to the Immigration (Bailiwick of Guernsey) Rules 2008 or Appendix EU to the Isle of Man Immigration Rules.
A current Biometric Immigration Document (Biometric Residence Permit) issued by the Home Office to the holder indicating that the person named is allowed to stay indefinitely in the UK or has no time limit on their stay in the UK.
A current passport endorsed to show that the holder is exempt from immigration control, is allowed to stay indefinitely in the UK, has the right of abode in the UK, or has no time limit on their stay in the UK.
A current Immigration Status Document issued by the Home Office to the holder with an endorsement indicating that the named person is allowed to stay indefinitely in the UK, or has no time limit on their stay in the UK, together with an official document giving the person’s permanent National Insurance number and their name issued by a government agency or a previous employer.
A birth or adoption certificate issued in the UK, together with an official document giving the person’s permanent National Insurance number and their name issued by a government agency or a previous employer.
A birth or adoption certificate issued in the Channel Islands, the Isle of Man or Ireland, together with an official document giving the person’s permanent National Insurance number and their name issued by a government agency or a previous employer.
A certificate of registration or naturalisation as a British citizen, together with an official document giving the person’s permanent National Insurance number and their name issued by a government agency or a previous employer.

If you are working in the UK under a visa or have a temporary right to work

If you have a temporary right to work in the UK then you must provide one of the following combinations of ID before you start working. We are required by law to carry out rechecks of your eligibility to work before the expiry date of the document or visa. If you are working under any restrictions then it is essential that you adhere to these at all times.

A current passport endorsed to show that the holder is allowed to stay in the UK and is currently allowed to do the type of work in question.
A current Biometric Immigration Document (Biometric Residence Permit) issued by the Home Office to the holder which indicates that the named person can currently stay in the UK and is allowed to do the work in question.
A current document issued by the Home Office to a family member of an EEA or Swiss citizen, and which indicates that the holder is permitted to stay in the United Kingdom for a time limited period and to do the type of work in question.
A document issued by the Bailiwick of Jersey, the Bailiwick of Guernsey or the Isle of Man, which has been verified as valid by the Home Office Employer Checking Service, showing that the holder has been granted limited leave to enter or remain under Appendix EU to the Jersey Immigration Rules, Appendix EU to the Immigration (Bailiwick of Guernsey) Rules 2008 or Appendix EU to the Isle of Man Immigration Rules.
A document issued by the Bailiwick of Jersey or the Bailiwick of Guernsey, which has been verified as valid by the Home Office Employer Checking Service, showing that the holder has made an application for leave to enter or remain under Appendix EU to the Jersey Immigration Rules or Appendix EU to the Immigration (Bailiwick of Guernsey) Rules 2008, on or before 30 June 2021.
A frontier worker permit issued under regulation 8 of the Citizens’ Rights (Frontier Workers) (EU Exit) Regulations 2020.
A current Immigration Status Document containing a photograph issued by the Home Office to the holder with a valid endorsement indicating that the named person may stay in the UK, and is allowed to do the type of work in question, together with an official document giving the person’s permanent National Insurance number and their name issued by a government agency or a previous employer.

If you are in the process of applying for a new visa then please provide evidence of your application in the form of an Application Registration Card or an acknowledgement letter from the Home Office (or the alternative applicable authority of Jersey or Guernsey). We will then need to carry out a confirmation check with the Employer Checking Service before you can begin your assignment. This will normally take 3 to 4 days but could take longer. Once you have received your new visa please bring it to your local Unitemps branch as soon as possible. If you have not received it within 6 months then we will need to carry out this check again.

If you are a Student visa holder

In addition to the documentation described above you will also need to provide evidence of the term dates for your course and a student status letter. Please be aware that the term dates for your course may not match the standard term dates for your institution.

If you have any questions about this then please email your local branch on birmingham@unitemps.co.ukunitemps@canterbury.ac.ukunitemps@city.ac.ukunitemps@dmu.ac.ukunitemps@ljmu.ac.ukunitemps@mdx.ac.ukunitemps@ntu.ac.ukunitemps@staffs.ac.ukunitemps@ucl.ac.ukunitemps@ucb.ac.ukunitemps@ed.ac.ukunitemps@le.ac.ukunitemps@northampton.ac.ukunitemps@nottingham.ac.ukunitemps@salford.ac.ukunitemps@surrey.ac.ukunitemps@warwick.ac.uk.

I have submitted my thesis / working on corrections / awaiting my visa, do you need to update my record?

Yes, you will need to contact PG Research pgresearch@le.ac.uk and also provide an official letter to confirm your status to the Unitemps team.

How do I complete a student declaration if I am a postgraduate student on a student visa?

You will need to complete a declaration form confirming that you agree to work in accordance with the hours’ restrictions of your visa. Postgraduate Masters and PhD students’ term begins on the date on which you begin studying, and end on the date which you are due to complete your course. You should complete the ‘term dates’ on the student declaration with the date from which your postgraduate studies commenced to the date of the expected course completion. We would advise using the dates that are specified on your certificate of registration or student registry letter.

I have a skilled worker/tier 2 visa, what documents do you need from me?

You will need to provide your skilled worker/tier 2 visa as part of your registration prior to starting any work. The declaration must be completed by your sponsoring institution and you will only be able carry out work in line with your visa restrictions. This must be the same type of work that you are sponsored to do, at the same level of pay, and under the same standard occupational classification code. If you have queries, you should contact the Unitemps team before commencing any work.

I’m on a visa that is not listed in the acceptable right to work documents, what should I do?

You must not commence working until your right to work status has been confirmed by the Unitemps team. Please contact us with the details of your visa and details of the assignment you are due to begin as soon as possible.

I am on a spousal/dependants visa, how many hours can I work?

Individuals who have a spousal/dependent visa can work up to 48 hours per week. For the purposes of your visa, a working week runs from Monday to Sunday.

My current visa is expiring soon, but I’ve applied for a new one, can I still work?

Contact Unitemps before your current visa expires for further guidance. With your permission, we can request a temporary visa check from the Home Office. You must not continue to work if your visa has expired. Our contact information is available under the contact section.

My visa status has changed, what should I do?

You must contact the Unitemps team as soon as possible if there are any changes to your visa and must not work until your new visa has been verified and confirmed as an acceptable right to work document.

I have completed my studies, do I need to update Unitemps?

This is only required if you are on a visa and wish to work full-time hours. You will need to provide proof of your course completion and we will confirm to you when you are able to work full-time hours.

I have been suspended/withdrawn from my studies, can I still work?

If you are on student visa and have been suspended or withdrawn from your studies, you no longer have a valid right to work in the UK, as your student visa is now invalid. You must inform us immediately and must not continue to work.

If you are a UK student and have been suspended, you are able to work full-time hours, providing all your compliance checks have been completed.

Student visa working restrictions

If you are working under a Student visa, there are strict rules on the hours that you are permitted to work depending on whether you are working during or outside of your term dates. Please be aware that, depending on the level of your course, the University term dates may not apply to you and further documentation may be required.

Further guidance on this can be found here

I hold a student visa, how many hours can I work?

The maximum hours you can work will be detailed on your visa or BRP card (Biometric Residence Permit). This is normally 10 or 20 hours per week depending on your level of study. For the purposes of your visa, a working week runs from Monday to Sunday. We will cap the maximum number of hours you can work on your personnel record to ensure any hours restrictions are not exceeded. If you have completed your studies, you may be eligible to work full-time hours but you will need to provide proof of completion by contacting the relevant Unitemps office before doing any work beyond your restricted hours so that the cap can be removed and your record updated. Please contact the Unitemps office if in doubt.

Further guidance on this can be found here.

Statutory sick pay

In the case of absence due to sickness or illness, you may be eligible for Statutory Sick Pay provided that you meet the relevant statutory criteria. Please note that Statutory Sick Pay is not payable for the first 3 days of the period of absence. If you wish to claim SSP you will be expected to complete a Self-Certification Form (NTU) to cover the first 7 days of absence (including non-working days) and thereafter must supply a doctor’s fit note. These should be sent to your local Unitemps office. If for whatever reason you are unable to attend work, you must telephone your line manager and/or the Unitemps office as soon as possible.

Statutory maternity pay

Statutory maternity pay (SMP) is payable to workers who take time off work to have a baby. There are qualifying criteria and not all temporary workers will be eligible. If you are not eligible for SMP then you can still apply for maternity allowance. Further details on SMP can be found here.

You must notify Unitemps of your pregnancy as follows:

Inform your Unitemps office in writing so that a maternity risk assessment can be undertaken for the role and any necessary changes made
Complete, by the 15th week before the baby is due at the latest, a maternity leave plan form and submit it to the Unitemps office with your MAT B1 form

Statutory paternity pay

Statutory paternity pay (SPP) is payable to workers who take time off work when their baby is born. There are qualifying criteria and not all temporary workers will be eligible. Further details on SPP can be found here.

You must notify Unitemps of the pregnancy as follows:

Complete a paternity leave plan form and submit it to the Unitemps office by the 15th week before the baby is due at the latest.

Agency workers are not entitled to statutory paternity leave.

Agency Worker Regulations

The Agency Workers Regulations (AWR) ensure that temporary workers in Great Britain are entitled to ‘equal treatment’ to permanent staff in certain areas of employment. View more information on how AWR is applied at BirminghamCCCUCityDMULJMUMiddlesexNTUStaffordshireUCLUCBEdinburghLeicesterNorthamptonNottinghamSalfordSurreyWarwick hereherehereherehereherehereherehereherehereherehereherehereherehere.

Pension auto enrolment

Workers must by law be automatically enrolled in to a workplace pension scheme provided they are aged between 22 and state pension age, earn more than £10,000 a year and work in the UK.

If you become eligible for auto-enrolment, we will write to you with full details of the scheme and your options.

Further information on auto-enrolment and the scheme City Unitemps operates can be found here.

We use two pension schemes; CRSP and USS at University of Nottingham Unitemps.

Further guidance on this can be found here.

For all pension enquiries please contact the Pensions Team on pensions@surrey.ac.uk and they will be able to advise you.

Further information on auto-enrolment and the scheme Unitemps Warwick operates can be found here.

What to do when you finish your position with Unitemps

If you have finished your assignment with Unitemps BirminghamCCCUCityDMULJMUMiddlesexNTUStaffordshireUCLUCBEdinburghLeicesterNorthamptonNottinghamSalfordSurreyWarwick and you are not planning to work through us in the future then you will need to request your P45. A P45 request will remove you from the Unitemps BirminghamCCCUCityDMULJMUMiddlesexNTUStaffordshireUCLUCBEdinburghLeicesterNorthamptonNottinghamSalfordSurreyWarwick payroll. Please email your request to birmingham@unitemps.co.ukunitemps@canterbury.ac.ukunitemps@city.ac.ukunitemps@dmu.ac.ukunitemps@ljmu.ac.ukunitemps@mdx.ac.ukunitemps@ntu.ac.ukunitemps@staffs.ac.ukunitemps@ucl.ac.ukunitemps@ucb.ac.ukunitemps@ed.ac.ukunitemps@le.ac.ukunitemps@northampton.ac.ukunitemps@nottingham.ac.ukpayroll@salford.ac.ukunitemps@surrey.ac.ukunitemps@warwick.ac.uk. You will need to include your name and the final date you worked for Unitemps. You should also make sure that you have claimed all of your outstanding holiday pay and confirm that you have done this in your email request.

If you request a P45 and then subsequently plan to do further work for Unitemps then you will need to come to the office to be setup on the payroll and to complete your right to work checks again before you start working.

Further information regarding P45 forms can be found here.

Amending your details

If you wish to change your bank details or amend your name or address, please contact the branch to request a payroll amendment form.

University of Warwick staff card access

If your assignment is at the University of Warwick, you will need a Warwick staff card to access your department. This should have been arranged for you before you start your assignment but if not, please ask your line manager to email the payroll department, stating your payroll number and the department that you require access to. It can take a couple of days for the activation to take effect. If you don’t know your payroll number email or call us on 02476 528118.

Car parking at Warwick

If you are working through Unitemps on the University of Warwick campus, then you will be eligible to purchase a car parking permit. Further details can be found on the University of Warwick car parking pages.

Dignity at Warwick

The University of Warwick is committed to ensuring a working and learning environment in which all University members (staff and students) are treated fairly and with dignity and respect, and where bullying and harassment are not tolerated.

The Dignity at Warwick Policy outlines unacceptable behaviours and the process on reporting and dealing with inappropriate behaviour.

We expect all members of the University to recognise their responsibilities and to:

Behave in a way that respects the rights and dignity of others
Treat others fairly
Display courtesy and good manners in every interaction appreciating that individuals have different styles and expectations
Value differences in others and the contribution they make
Work and study within the University on a co-operative basis
Demonstrate a commitment to upholding the University’s policies on Equality, Diversity and Inclusion.

If you have any concerns in relation to this policy please contact unitemps@warwick.ac.uk

What to do if you get a permanent post at University of Warwick?

If you are leaving Unitemps to take on a permanent role at the university, please let us know by emailing unitemps@warwick.ac.uk. You will not receive a P45 from Unitemps as your details will be transferred internally to the main Warwick payroll but you will be removed from the Unitemps payroll. If you are planning to continue in your Unitemps role alongside a new full-time or part-time position at Warwick, you do not need to let us know but you may want to contact HMRC in order to clarify your situation.

Overtime

For temps working on campus at De Montfort University enhanced rate overtime is only available in respect of working hours that exceed 37 per week (including hours worked on weekends). This means that part time staff working additional hours will be paid their basic rate for any additional hours up to 37 hours.

Enhanced rate overtime will only be available to part time colleagues (if eligible) if they work over 37 hours in the week. The university will pay an enhanced rate to employees on grades A-E who, as part of their contractual hours and normal working week, are required to work outside the university's core hours of 8am - 8pm Monday to Friday.

If you are due to work overtime, please contact the Unitemps office so that we can create a new job for you at the enhanced rate. Time and a half on a Saturday, and double time on Sundays (if you have worked 37 hours that week).

DMU staff card access

If your assignment is at De Montfort University you will need a De Montfort University staff card to access your department. Your line manager should arrange this for you. If this does not happen, please ask your line manager to email unitemps@dmu.ac.uk.

Parking - internal assignments at DMU

If you are working on an assignment at De Montfort University and require parking, you are able to apply for a parking permit. You will be required to complete an offline application, and return the completed form to the Estates Services Reception. The Estates department will also need an email from Unitemps confirming you are currently working on campus and the start and end date of your assignment. Please let the DMU Unitemps Office know if you require us to send the confirmation email to Estates. (Please note parking is not guaranteed even with a parking permit, as parking is limited on campus).

Registration information

For all academic/research roles, the workers will have to report with their Right to Work documentation to Brookfield, whereas all other workers will be required to report to the Charles Wilson Building. As a reminder, Right to Work document checks MUST be received by the relevant team before any work can be undertaken. Failure by the worker to produce their Right to Work documentation prior to work will result in non-payment due to legal reasons.

Why do I need to register myself with a Unitemps?

You must have an account to submit your right to work documents and complete the legally required compliance checks prior to starting in a booking. It also enables you to submit your timesheets and claim your holiday pay.

How do I register?

Go to the Unitemps webpage at www.unitemps.com to create an online account. You will need to provide us with your CV, referees covering the last 6 months of employment or study and proof of any relevant qualifications required for your role. If you are a student, you will also need to provide us with details of your student number.

I’ve worked through Unitemps in the past, do I still need to register?

If you were issued with a P45, your visa has expired or if you have not been engaged with Unitemps within the last 12 months, you will need to re-register. Please contact us Unitempsstaff@le.ac.uk in the first instance and we will review your registration status and advise on the next steps. If you are required to re-register, we will require you to supply all up-to-date compliance documentation in line with current policies and legislation.

Can I claim for work undertaken before I have registered?

No. You must never commit to a start date or work any shifts unless you have received a confirmation email from the Unitemps office. You must not enter claims on any available timesheets that do not match the actual dates and times you have worked as this would be fraudulent. You must only claim for hours on timesheets relating to the relevant role if you have more than one Unitemps role.

What is a right to work check?

Please visit the University of Leicester Information Hub under the Right to work and visa checks section or contact us directly for information on Right to Work Checks under Coronavirus restrictions

Can I have my right to work documents checked on the day I am due to start?

No, all checks must be conducted a minimum of one day before you engage in any work in line with current legislation. You will not be able to submit a timesheet or start work until this check is complete.

I’ve received an email with a job advert link, what does this?

The link that you have received will need to be completed before you start work. Once you have completed the criminal conviction declaration, we can progress the booking for you.

Data protection

It is the responsibility of the line manager of staff employed through Unitemps to ensure that such staff are aware of their responsibilities under the Data Protection Act and their responsibilities with regard to the University's Information Security policy. Although the principal concerns are the processing of personal, sensitive, and confidential information, these requirements apply to all information held and processed by the University.

If the role of the temporary member of staff is quite limited with respect to the access and processing of information, it may be sufficient to simply give the person very clear and precise instructions regarding how the information is to be processed and their responsibilities. In such case, a record should be kept of both the instructions and of having given the instructions to the member of staff. In case of doubt please seek advice from Information Assurance Services.

Where temporary staff are in roles that require them to have significant access to information, or where staff members will be working at the University for an extended period, they will be required to undertake the Information Security Awareness Training which is mandatory for all permanent members of staff. The line manager should supply the staff member's name and User ID to Information Assurance Services via ias@le.ac.uk who will enrol them onto the course. They will then need to undertake the training during work time. It should also be noted that any training the temporary member of staff may have received elsewhere is not an acceptable substitute for the University's training.

Senate Regulations

What are Senate Regulations and what do they mean?

Senate regulations are University of Leicester rules and information provided by the Senate for students. There are specific guidelines regarding the hours undergraduate and postgraduate students can work so it is important you familiarise yourself with these. Further information is available at https://www2.le.ac.uk/offices/sas2/regulations/senate-regulations.

Amending your details

If you wish to change your bank details or amend your name or address, please contact the branch to request a payroll amendment form.

Working with us

When you are working through Unitemps you are representing Middlesex University, Unitemps and YOURSELF and we rely upon you to project a positive and professional image. To help us maintain good relationships with employers, we expect you to:

Only apply for assignments where you have the necessary skills and are able to comply with the working hours and duration of the job.
Be prompt and punctual for interviews and notify us if you are unable to attend.
Let us and your line manager, know as soon as possible if you are going to be absent from work or late for any reason.
If you know that you have any coursework deadlines or exam revision, inform the Middlesex Unitemps branch and your current line manager as far in advance as possible so that they can change your working hours or give you the necessary time off.
Maintain confidentiality of any information or records that you see during your work.
Let us know immediately if you encounter any problems within the workplace with regard to sexual or racial harassment.
Keep your profile on the Unitemps website up-to-date. If we are unable to contact you because you have changed your contact details, we will not be able to find you work.
Inform us if you forget your login details and we can email these to you. Please do not register again as this can cause problems on our system.

Middlesex Unitemps reserves the right to remove from its register any persons who behave in such a way as to damage our reputation with our partner universities or with our commercial clients.

When you register for Unitemps at Middlesex you will receive regular updates and notifications on new opportunities, skills development events and workshops.

Middlesex University staff card access

If your assignment is at Middlesex University and you are not currently a Middlesex University student, you will need a Middlesex staff card to access your department. Your line manager should arrange this for you. If this does not happen, please ask your line manager to email (unitemps@mdx.ac.uk) stating your payroll number and to which department you require access. It can take a couple of days for the activation to take effect. If you don't know your payroll number email (unitemps@mdx.ac.uk) or call us on 020 8411 5151.

Car parking

There are currently no available parking facilities at our Hendon Campus - however we are very well served by public transport. Buses, underground and British Rail services are all within a short distance to the campus. You can get detailed information from the TfL (Transport for London) website www.tfl.gov.uk.

What to do if you get a permanent post at Middlesex University

If you are on an assignment with Unitemps and you then obtain a permanent full- time or part-time post on Middlesex University’s staff, please inform our Unitemps (unitemps@mdx.ac.uk) office immediately.

UCL and Careers

If you are a current student or graduate UCL careers can provide you with support for career planning, CVs and the application process, practice interviews and much more.

If you are in the process of applying for something specific, (this could be a role via Unitemps, an internship, a job, course, PhD or anything else), and have written a draft application, you can book an appointment for application advice on it before sending it off to the recruiter. Our team will work through the recruiter’s requirements with you and give tips on how you might improve your application.

You can also talk to a career specialist about your options or get some guidance if you have an upcoming interview for a job. We can help you with the application process and guide you on how to build a portfolio of experience, so that you’re in a better position to access opportunities in your chosen field. We have a range of appointment options that you can chose from ranging from ‘short guidance’ appointment that is used as a starting point to discuss a wide range of topics with a careers specialist, a practice interview (if you have an interview coming up) or an ‘applications advice’ appointment for those who have drafted an application, (CV, cover letter, personal statement etc.), for something specific and want advice on how to improve it before sending it off. Furthermore, if you are unsuccessful in a job application and would like some additional advice and guidance, UCL Careers can help.

For more information about appointments with UCL Careers see http://www.ucl.ac.uk/careers/options/advice and to book an appointment go to myUCLCareers.

We also run many events where we invite employers on campus to give advice and guidance on their sector. These are a great opportunity to talk with employers about their particular sector and job roles. For more information on all our events look here http://www.ucl.ac.uk/careers/about/events

The Careers Tagged website will also give you further information and help sheets. You will need to log-in by using your UCL username and password – www.careerstagged.co.uk

Car parking

Please find details for parking on campus in this link:
https://www.salford.ac.uk/estates/car-parking

What to do if you get a permanent post at Staffordshire University

If you are on an assignment with Unitemps and you then obtain a permanent full- time or part-time post on Staffordshire University’s staff, please inform a member of the Unitemps team who will advise you on what happens next.

Restricted weekly working hours at NTU

Your hours of work will vary depending on your assignment, and we do not guarantee work for any of our candidates. However, we enforce a restriction of no more than 20 hours per week for all students, to ensure your main focus can still be on your studies.

Health and safety

When starting an assignment at NTU please ensure you are aware of, and familiarise yourself with, the following procedures and information:

Emergency procedures and contact telephone numbers if relevant
Identity of designated first aiders
Incident reporting procedures
Provision and use of safety equipment if required
You must behave in a manner which safeguards your own health and safety, that of individuals with whom you work and anyone else you may come into contact with.
Ensure that your emergency contact information is up to date on your Unitemps profile at www.unitemps.com.
Smoking is not permitted anywhere on campus, NTU is a non-smoking campus.
If you have concerns over your working area, please raise this with your hiring manager and the Unitemps team.

Professional Standards of Conduct

Whilst undertaking Assignments, we expect you to adhere to professional standards of conduct, respecting confidentiality of any information you come into contact with and keeping both Unitemps and your workplace manager fully informed of any problems encountered. If you choose to accept an assignment we offer you will:

Co-operate with the hiring manager’s reasonable instructions and accept the direction, supervision and control of any reasonable person within the department in which you are working.
Observe any relevant rules and regulations of Nottingham Trent University and the department in which you are working (including normal hours of work) to which attention has been drawn or which you might reasonably be expected to assent.
Not engage in any conduct detrimental to the interests of Nottingham Trent University or Unitemps.
All students and staff working within NTU must exercise professional standards of behaviour and conduct with all individuals at the Nottingham Trent University. This includes all members of staff, students and visitors of the University.
As a student of NTU, you must continue to adhere to the Student Code of Behaviour whilst working through Unitemps.

You must familiarise yourself and comply with the University’s Policies and Regulations, including:

Equality and Diversity Policy
Computer Use and Regulations
Privacy Statement
Student Code of Behaviour

Confidentiality

When working through Unitemps at NTU you shall not either during an assignment or at any time after the end of an assignment (howsoever arising):

Use any Confidential Information; or
Make or use any copies of the Confidential Information; or
Disclose any Confidential Information to any person, company or other organisation whatsoever.
All intellectual property disclosed to you, conceived and/or created by you (either alone or with others) in the course of any Assignment will belong to the University and you must not use this intellectual property in any way.
You must seek guidance from your hiring manager with regards to any additional confidentiality precautions/requirements/measures relating to your specific role and follow any guidance issued.
You must familiarise yourself and comply with the University’s Policies and Regulations, including the Intellectual Property Policy.A69Advice on your CV and covering letter as an NTU student Q67

Advice on your CV and covering letter as an NTU student

Advice and guidance can be found on Employability Online – check out the Application pages or the Unitemps page on Employability Online for lots of useful information and templates to help you with your CV and covering letter! For additional advice on this, please visit your Unitemps team.

Careers and Employability Service at The University of Nottingham

hired@ucb

hired@UCB is the new Careers, Employability and Placements Service for students and alumni at University College Birmingham. For further details on how they can help you develop your career visit https://www.ucb.ac.uk/employability/hired@UCB.aspx

Working Time Regulations

The Working Time Regulations place limits on the average working hours that a worker can be required to do and place restrictions on rest breaks and annual leave. Please be aware that further restrictions apply to under 18 year olds and it is not possible to opt-out of these.

Maximum working hours

Under the Working Time Regulations, the average working week for a worker must not exceed 48 hours per week. This average is calculated across a 17 week reference period (which excludes periods of annual leave or time off due to illness) and includes:

Job-related training
Time spent travelling for workers who have to travel as part of their job
Working lunches
Time spent working abroad in some cases
Paid and some unpaid overtime
Time spent on call at the workplace

However, the following periods are not included in this average:

Breaks when no work is done (for example lunch breaks)
Normal travel to and from work
Time on call away from the workplace
Unpaid overtime a worker has volunteered for
Paid or unpaid holiday

Workers aged 18 and over can opt out of these restrictions with Unitemps if they wish to. Under the regulations an employer is not permitted to discriminate against a worker if they do not wish to opt out.

Opting out can be done as either part of the registration process or by contacting the local Unitemps branch in writing. At least 7 days notice must be given in order to opt back in to the regulations.

Rest breaks

Workers are legally entitled to a:

Rest break of 20 minutes when the working day is longer than 6 hours
Minimum rest period of 11 consecutive hours every 24 hour period
Minimum rest period of 24 consecutive hours every 7 days

Night work

Workers must not average more than 8 hours of night work in any 24 hour period.

Annual leave

Workers are entitled to a minimum of 5.6 weeks paid annual leave each year (28 days per year for a full time position). Workers who are AWR qualified may receive additional annual leave days to match the entitlement of comparable employees.

Health and Safety

We are committed to ensuring that all activities undertaken whilst working on an assignment through Unitemps are carried out to the highest possible standards of health and safety. It is our foremost concern that all temporary workers remain safe and healthy and we will take all reasonable measures to ensure this. The Health & Safety Act 1974 places a responsibility upon everybody to protect the health and safety of themselves and others when carrying out any work activity. Please take a few minutes to read and familiarise yourself with this information. If you have any questions, or are unsure of anything, please contact your local Unitemps office.

Emergency

It is important that you are familiar with the emergency procedures for your work area so that you can act appropriately should an emergency situation arise. If you are not provided with this when you start, ask your line manager for the emergency procedure for where you are working.

First Aid

Upon starting a new assignment, make sure you are aware of the designated first aiders and the procedure for reporting incidents.

Fire

It is essential that you understand how to act in the event of a fire.

If you discover a fire:

Shout “Fire” and operate the nearest red break glass point.
Alert the emergency services

If you hear an alarm in the building you are in:

Evacuate immediately, calmly and safely.
Always leave by the nearest exit.
Go to the assembly point as directed. Do not linger in doorways as this only impedes the fire brigade and endangers you and other people.
Never re-enter a building until you are told to do so, even if the alarms stop.
Never assume it’s a false alarm. If the alarm sounds you must leave the building immediately.

Automatic fire detectors, warning systems and firefighting equipment are put in place for everybody’s safety. To interfere with such systems and related equipment is irresponsible.

Fire doors onto staircases and kitchens protect your escape route and should never be blocked or wedged open.

Incident Reporting

All accidents/incidents in the workplace must be reported. Upon starting a new assignment, make sure you are aware of the procedures for reporting incidents. If an incident happens to you, or to a person you are supervising, a report of the incident must be completed as soon as possible. It does not matter how trivial the incident might appear to be at the time, reporting it could help to prevent a more serious accident in the future. Please ensure that the management of the area are made aware of the incident as soon as possible.

Hazardous Areas

If you are working in a hazardous area it is important that you are aware of any additional precautions that you need to take to work safely.

There are four basic types of safety sign, each with specific meanings attributed to the different colour and shape of sign;

Signs with a green background provide information and / or indicate a safe condition e.g. emergency exit.
Signs with a blue background give mandatory instructions which must be complied with e.g. wearing of personal protective equipment.
Red signs with a white background are prohibition signs which inform you that you must not do something e.g. no smoking sign.
Black and yellow signs are used to give a warning of a particular hazard e.g. a wet floor sign.

It is important that you are able to recognise safety signs in the workplace and respond to them appropriately to ensure your own safety and the safety of others. In the event of a person potentially being exposed to a substance that poses significant hazard to health it is essential that:

Staff assisting should take care that they are not themselves put at risk of exposure;
Relevant decontamination of the person should be carried out;
The person kept or moved to a place of safety such that they are not subject to further exposure nor present a risk to others; and
Medical advice should be sought before they are moved from this place of safety.

If the affected persons are in obvious need of medical attention, the Ambulance Service should be called and provided with details.

If medical checks are being taken as a precautionary measure then the affected individual(s) should not be sent to A&E without informing A&E of the details of the exposure and checking with A&E that they are able to receive the individual(s).

Risk Assessments

An awareness of risk assessment is essential to safe working.

It is important that you are aware of the content of any risk assessments as this will inform you of what risks are involved and the control measures you need to have in place. This will then help you carry out your activity safely by reducing the risks to yourselves and anyone else.

It is your responsibility to familiarise yourself with relevant risk assessments within your area of work.

If you feel there is a significant risk that is not currently supported by a written risk assessment, please report this to the person responsible for the area or the H&S Adviser.

Safety Equipment / PPE

Equipment provided for your safety must be used appropriately.

The provision of safety equipment and in particular personal protective equipment (PPE) is sometimes called for as a necessary control to further reduce the risk of personal exposure or injury arising from an activity.

All organisations have a duty to provide any PPE that has been assessed as mandatory for the activity or task. Similarly where PPE is a mandatory requirement the temporary worker has a duty to wear the PPE appropriately and report any defects with the PPE to the person responsible for the work area or the Faculty H&S adviser. It is a criminal offence to interfere with or misuse any equipment intended for either your own safety, or the safety of others.

Access & Security

Upon starting your assignment, familiarise yourself with the procedures for gaining access to where you are working. If a card access system is used to control access to buildings and you are issued with a card, ensure you have this with you at all times.

Portable Electrical Equipment

Do not use portable electrical equipment unless it has a valid inspection label. Any piece of electrical equipment should have a label on it which details the date that the equipment was last tested and the date when the next test is due. If an item does not have a label on it then query this with your line manager.

Computer Workstations

If you are using a computer in your role take the time to set up your workstation properly to achieve a comfortable position at your desk.

The following points provide the main guidelines that you should consider when setting up your workstation:

You should avoid sitting directly facing a window. Ideally your computer should be positioned at 90 degrees to the window.
Your screen should be positioned in front of you, adjusted such that the top of the screen is approximately at eye level.
You should avoid twisting your body in order to use the computer; set up your workstation to achieve a comfortable position in front of the computer.
Adjust your computer chair such that your forearms are horizontal to the desk with your elbows at right angles. Keep your wrists flat and in a neutral position whilst avoiding resting your wrists on the desk during typing.
When sitting, your legs should ideally be at 90 degrees and your feet should be flat on the floor or supported with a foot rest (as necessary).
Computer chairs should have fully adjustable height, back support and seat tip.

The majority of DSE related problems are generated by computer users not adjusting their chair properly to achieve an appropriate supporting posture. If you share your workstation, you should consider your comfort each time you use the workstation, taking the time to make the necessary adjustments to achieve a comfortable working position.

Manual Handling

By applying the basic principles of safe handling you can significantly reduce the risk of injury from manual handling operations.

Any heavy labour or manual material handling can contribute to the risk of injury whilst on the assignment. Manual material handling entails lifting, climbing, pushing, pulling, and pivoting, all of which pose the risk of injury to the back.

Musculoskeletal disorders caused by manual handling work contribute to more than a third of the reportable cases of accidents reported to HSA each year. Musculoskeletal disorders often involve strains and sprains to the lower back, shoulders, and upper limbs. Tasks may involve bending and twisting, repetitive motions, carrying or lifting heavy loads, and maintaining fixed positions for a long time. Manual handling under these conditions can lead to injury, but considered ergonomic intervention can decrease that likelihood.
Lifting can strain the lumbar vertebrae when done improperly. To avoid this keep loads close to the body and near the person’s center of gravity, using diagonal foot positions, and move loads at waist height rather than directly from the floor.

Pushing is generally easier on the back than pulling and it is important to use both the arms and legs to provide the leverage to start the push.

When moving containers, handlers are safer when pivoting their shoulders, hips and feet with the load in front at all times rather than twisting their back. The lower back is not designed for repetitive twisting.

When climbing with a load, safe material handling includes maintaining contact with the ladder or stairs at three points (two hands and a foot or both feet and a hand). Bulky loads would require a second person or a mechanical device to assist.

Smoking

Smoking is prohibited in any place of work under UK law. If you wish to smoke whilst on assignment, speak with your line manager to discuss when and where you will be able to do so. Persons wishing to smoke must do so in external areas. Smoking must take place away from building entrances in order to prevent smoke drifting back into the building.

Further Information

Don’t leave safety to chance. Take responsibility for your own safety, and the safety of others. If you see anything that you think could be dangerous tell your line manager immediately. We all share a responsibility for health and safety at work. If you have any health and safety queries that have not been included in this document please discuss these with your Unitemps office or the client.

Equality and Diversity

Unitemps is committed to promoting equality of opportunity and embracing diversity in all areas of the business. We aim to ensure that all of our workplaces and services are free from unlawful discrimination and harassment.

As a signatory to the Recruitment and Employment Confederation Diversity Pledge, Unitemps embraces diversity and seeks to promote the benefits of diversity in our business activities. The culture of our business reflects this pledge.

Protected Characteristics and Discrimination

Unitemps seeks to treat everyone fairly and ensure that we do not directly or indirectly discriminate on the basis of any protected characteristics, defined under the Equality Act 2010 as:

Age
Disability
Gender reassignment
Marriage and civil partnership
Pregnancy and maternity
Race
Religion or belief
Sex
Sexual orientation

Unitemps will also not discriminate on the basis of:

Nationality
Political views
Membership or non-membership of a trade union
Spent criminal convictions

Recruitment

Unitemps seeks to ensure that our recruitment and selection activities avoid unlawful or unfair discrimination. We will not:

Accept instructions from clients that indicate an intention to discriminate unlawfully
Discriminate unlawfully when advertising jobs, by ensuring that our staff are trained to recognise potential discriminatory adverts and that they advise clients of more appropriate wording
Discriminate unlawfully when deciding which candidate or temporary worker is submitted for an assignment, by ensuring that each candidate is assessed only in accordance with their merits, qualifications and ability to perform the required duties
Discriminate unlawfully in any terms of employment or terms of engagement for temporary workers
Refuse or deliberately omit to provide services to certain groups of people with protected characteristics

Unitemps recognises that some groups and individuals may experience disadvantage and believes that as an employer and as a service provider, we have a role to play in tackling disadvantage. The company supports clients that wish to take positive action in recruitment and supports disabled candidates who require reasonable adjustments to enable them to apply for jobs and take up assignments.

Diversity

Unitemps aspires to have a diverse workforce which broadly reflects the composition of the community, recognising that within our staff and clients, there are differences in needs, culture, background, preferences and values. These differences are welcomed for the richness of views, perceptions and experiences they bring to the business, from which everyone can learn. Unitemps is therefore committed to flexibility in our practices to encourage inclusion and support diversity.

Harassment policy and procedure

Unitemps is committed to securing a working environment for our temporary workers that is free from harassment, bullying and unlawful discrimination.

Unitemps expects clients to treat all temporary workers with dignity and respect and to take all steps in their control to prevent and deal with harassment in the workplace.

What is harassment?

Examples of harassment

Embarrassing, abusive or insulting words or behaviour, jokes or innuendo
Unwelcome remarks about clothing or appearance
Demands for sexual favours
Electronic messages or electronic displays of sexually suggestive pictures and literature, including email
Aggressive physical or verbal behaviour
Persistent demeaning and downgrading through words or actions
Inappropriate or derogatory remarks in connection with performance
Bullying, defined as any offensive, intimidating, malicious or insulting behaviour which, through the abuse or misuse of power, makes the recipient feel vulnerable, upset, humiliated and threatened (power includes both personal strength and the power to coerce others through fear or intimidation)

Dealing with harassment

Informal procedure

Formal procedure

Once a formal complaint has been received by Unitemps, an acknowledgement will be sent to the victim with the contact details of a nominated Unitemps representative, who will liaise with the victim during the investigation.
If the harassment has occurred whilst the victim has been working for a Unitemps client, the branch manager will contact the client to ask that the complaint be fully investigated within a given timescale. Every effort will be made to deal with complaints with the minimum time delay.
Each client will have its own harassment procedure and Unitemps would expect that procedure to be followed wherever practicable. Unitemps will seek to ensure that the investigation will be thorough, impartial and objective, and will be carried out with sensitivity and with due respect for the rights of all parties concerned.
Unitemps will not expect the victim to continue in an assignment with a client whilst a case of harassment against them is being investigated. Wherever possible, Unitemps will continue to make alternative assignments available to the complainant.
Unitemps will treat all parties with respect and all cases will be treated equally on the same basis regardless of job status or length of service.
Once the investigation has been completed, any consequential action has been taken and the relevant Unitemps procedures have been followed, the Unitemps branch manager will send a formal response to the complainant.

Confidentiality

Complaints Policy and Procedure

Harassment Policy and Procedure

Privacy Notice

Formal complaints procedure

If your complaint has not been resolved informally please contact your local branch by clicking here, your complaint will then follow the procedure below:

Stage 1

Within 2 working days: The relevant Unitemps branch will log your complaint and send you an email acknowledgement confirming the details, and explaining what happens next.
A manager carries out an investigation or refers the matter to the most appropriate person to deal with the complaint.
A manager or the most appropriate person may meet with you if necessary to discuss the complaint further.
Within 5 working days from the start of the investigation or meeting: A manager or the most appropriate person will email you a full written response to your complaint.

Stage 2

If you are not satisfied, you can write to us again and your complaint will be escalated to a senior manager and highlighted to Head Office.
The senior manager will review all the case material.
Within 5 working days: The senior manager will email you confirming our final position on the complaint, explaining our reasons, and copying in the relevant branch manager.

Stage 3

If you are still dissatisfied and the matter concerns the conduct of the business, Unitemps will advise you to contact the Employment Agencies Standards Office at the Department for Business, Energy and Industrial Strategy or the REC, the industry trade association, of which we are a member, by writing to the Consultancy and Compliance Team, REC, Dorset House, 1st Floor, 27 – 45 Stamford Street, London, SE1 9NT.

If we have to change any of the timescales above, we will let you know and explain why.

Newsletters

We publish regular newsletters for all candidates registered with Unitemps at the University of Warwick or Millennium Point, Birmingham. Follow the link below to read our latest issue:

Issue 1: April 2021

Unitemps Staff unitempsstaff@le.ac.uk – For all academic, Research or Professional roles

Unitemps unitemps@le.ac.uk – For all Student roles