If you have forgotten your password, you need to request a password reset via the ‘Forgotten Password’ button. This will send you an email with a link to change your password.

Your username is normally your email address. If you have forgotten your username, please contact your local branch who will be able to advise you further.

If you have entered your password wrong four or more times, this will lock your account. To unlock your account, you need to request a password reset via the ‘Forgotten Password’ button.

If you have requested a password reset but have not received the email, first make sure that you are checking the email address that you have registered with. If so, check your spam folder as the email may been sent there, please do not request multiple times.

The password reset link is valid for one use only, and will expire after 24 hours or after it has already been clicked on. If this happens, request a new password reset. If you requested the email multiple times, please use the latest email.

Please ask your temporary worker to email the branch and one of our consultants will respond to their query.

Unitemps manage the card/IT access requests for Unitemps workers. Please request this access by emailing your Unitemps consultant.

Working restrictions can be viewed by logging into your Client account, selecting ‘My Temps’ from the menu. Any restrictions will be noted under the ‘Visa Restrictions’ column.

If your temporary worker has restrictions on their work due to their visa, they may be able to work more than their usual restricted hours outside of term time. As the rules can vary for different degree levels it is important to seek guidance from Unitemps for each temp before allowing them to work.

Before a temporary worker begins an assignment it is essential they have registered on our website and have visited one of our branches to establish their eligibility to work in the UK. Guidance for the temporary working on what documents they need to bring can be found by visiting the information hub and selecting Candidate and the relevant branch. If you are uncertain whether one of your temporary workers has completed this process then please contact your Unitemps consultant who will be happy to help you.

Reports can be obtained by logging into your Client account and selecting ‘Reports’ from the menu. From here you can select a number of filtering options to produce reports which will allow you to track your jobs, temps, timesheets and spend if you use an internal cost code.

Each branch has their own payroll cut-off and pay dates. Please visit the information hub, and select candidates and the relevant branch to view these dates.