- I have forgotten my password
If you have forgotten your password, you need to request a password reset via the ‘Forgotten Password’ button. This will send you an email with a link to change your password.
- I have forgotten my username
Your username is normally your email address. If you have forgotten your username, please contact your local branch who will be able to advise you further.
- My account is locked
If you have entered your password wrong four or more times, this will lock your account. To unlock your account, you need to request a password reset via the ‘Forgotten Password’ button.
- I have forgotten my PIN
To reset your PIN you first need to log on to your account, then click your name in the top right. In the drop down box click ‘Reset PIN’. Your new PIN will be sent to the email address registered to your account.
- I have requested a password reset but have not received the email
If you have requested a password reset but have not received the email, first make sure that you are checking the email address that you have registered with. If so, check your spam folder as the email may been sent there, please do not request multiple times.
- I no longer have access to my registered email address and so can’t receive the password reset email
If you no longer have access to the email address you have registered with and can’t log in to change it, please contact your local branch.
- The password reset link just takes me to the homepage of the website, not to a page where I can change my password
The password reset link is valid for one use only, and will expire after 24 hours or after it has already been clicked on. If this happens, request a new password reset. If you requested the email multiple times, please use the latest email.
- I have logged into my account, but I am unable to see my assignment under ‘My Jobs’
Please contact your local branch who will be able to advise you further.
- I am unable to edit my saved timesheet
Make sure you go to 'timesheets' in the blue bar at the top of the page once you have logged in. You will be able to see a list of your timesheets and will be able to click through to your saved timesheet to edit it.
- I am unable to submit a timesheet from more than six weeks ago
You are only able to submit a timesheet on the website from the past six weeks. If you need to enter one from before then, please contact your local branch who will be able to advise you further.
- I want to opt in to receive Unitemps jobs emails
Log into your account and go to ‘My Details’ on the left hand menu. In the form, where it says ‘Receive new job emails’ select ‘Yes’ from the dropdown and save the page.
- I no longer want to receive Unitemps job emails
Click the ‘Unsubscribe’ link at the bottom of one of the Unitemps job emails. This will unsubscribe you from our mailing lists. Alternatively, you can log into your account and go to ‘My Details’ on the left hand menu. In the form, where it says ‘Receive new job emails’ select ‘No’ from the dropdown and save the page. This will take up to 24 hours to take effect.
- Is my account secure?
Unitemps takes active steps in helping to maintain the privacy and protection of our jobseekers from fraudsters when posting or responding to job adverts online.
Unitemps shares the information learned through SAFERjobs (Safe Advice For Employment and Recruitment) to actively identify and combat criminal activities and internet scams to help protect our recruiters and jobseekers from being victimised by fraudulent activity.
To stay safe in your job search, we recommend you visit SAFERjobs and read through their free information and advice on how to conduct a safer job search at www.safer-jobs.com.
To help you register and create an online account we have created this handy candidate guide.